Shipping & FAQs

Domestic Shipping on all U.S. Orders

Domestic shipping applies to delivery within the United States (orders typically arrive within 3-7 business days. Items shipped directly to Alaska and Hawaii have longer delivery lead times). This offer does not apply to international or US Territory orders.

We currently offer two shipping options within the United States:

The cost for shipping is based upon total order amount. Use the table below as a quick reference for calculating the shipping charge for an order. 

Shipping/Delivery Time & Pricing

Shipping Delivery Time

Contiguous U.S. Delivered in

Alaska, Hawaii, & Puerto Rico Delivered in*

Standard

3-7  business days 5-9 business days
Expedited 2-3 business days 4-5 business days

  

Total Order Amount Standard Expedited
Up to $20.00 $2.99 $18.99
$20.01 - $30.00 $3.99 $20.99
Over $30.00 $4.99 $25.99
International Please ask N/A

 

Does MIMO Pencil Case Shop ship internationally?

We ship to selective countries and territories. Please inquire at info@mimopencilcaseshop.com for specific shipping requests.

Where else does MIMO Pencil Case Shop ship?

APO/FPO – We proudly offer standard shipping to military addresses! 

US Territories – We currently offer shipping to Puerto Rico. For information on shipping to other US Territories, please call toll-free at 844-226-9247 or email us at info@mimopencilcaseshop.com.

PO Boxes - At this time, we are unable to ship to PO Boxes.

How does MIMO Pencil Case Shop normally ship?

Parcel – Your shipment will arrive via UPS, FedEx, or USPS. Unless requested by the carrier, we do not require a signature for delivery. If you are not home, a note will be left with directions on how to receive your order. Help is always available at info@mimopencilcaseshop.com.

Returns

At MIMO Pencil Case Shop, we hope that all our customers are completely satisfied with their purchase.  However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order and we will provide you with a refund number. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. We must receive the return within 14 days from the day the return refund number was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@mimopencilcaseshop.com to start the process. 

Are there coupons and pricing discounts?

MIMO Pencil Case Shop is extremely competitive with other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list or those that are members of our social media pages.   

How do you order online?

Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the "check out" feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.

Are our online transactions secure?

MIMO Pencil Case Shop assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse, and alteration of your information once it is in our records.

Product availability

All of MIMO's products are stocked in house and usually ship within 1-2 business days. We'll even attempt to ship the same day if possible. In the case that a product is completely sold out, we will quickly restock or upgrade the product line. If you have specific inquiries regarding a product that is sold out or unavailable, please contact us to ask about the availability of the product. 

Email confirmation of order and tracking information

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order.

How do you change or cancel your order?

You may change or cancel your order as long as the order has not been processed and shipped by contacting us at info@mimopencilcaseshop.com.

Does MIMO Pencil Case Shop offer a service to gift wrap items?

Yes! We sure do! For a small fee of $3.00, MIMO Pencil Case Shop will beautifully gift wrap your item prior to shipment. You will have the opportunity to add gift wrapping during check out and write an optional message that will be printed on a tag attached to your gift.

Does MIMO Pencil Case Shop have an online affiliate program?

MIMO Pencil Case Shop does not have an affiliate program at this time.

Does MIMO Pencil Case Shop offer wholesale pricing?

MIMO Pencil Case Shop does not offer wholesale pricing on our products.

Does MIMO Pencil Case Shop exchange links with other sites?

Parties interested in exchanging links with our website are welcome to contact us at info@mimopencilcaseshop.com.

Advertise with MIMO Pencil Case Shop

Interested advertisers should contact us at info@mimopencilcaseshop.com.

What is MIMO Pencil Case Shop's Privacy Policy and Terms of Service, and how is my personal information used?

These are covered extensively in our Privacy Policy and Terms of Service Policy located at the links below on the bottom of this page. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy located in the link below so that you are always aware of what information we collect and how we use it.

What is MIMO Pencil Case Shop's commitment to customer service?

MIMO Pencil Case Shop is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@mimopencilcaseshop.com.

What if you find catalog or website errors?

We do our best to make sure that the photos, descriptive copy, and prices are correct, but sometimes, despite our best efforts, we make mistakes. In the event that does happen, we reserve the right to charge the correct price, ship the correct item, or correct the mistake. We will immediately notify you if any such correction is necessary.

What if your package was damaged during shipment?

Every effort has been made to ensure that your order will arrive safely after it leaves us. Please check your shipment thoroughly upon receipt for any damage. Any visual carton damage or breakage observed must be noted on the delivery receipt as "Damaged Packages" before signing. Make all claims directly with the carrier. We will make sure all damaged articles are replaced in an expedient manner. Failure to make a claim within 24 hours of receipt with carrier will result in denial of the claim.

What if your package is refused or undelivered?

Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/ or pay additional shipping costs to re-ship the order.

Where is MIMO Pencil Case Shop located?

MIMO Pencil Case Shop is located in sunny Mesa, Arizona! We operate on Arizona time (which is Pacific Time half the year and Mountain the other half). Need to send us something? Contact us!

How do you provide general feedback?

We would love to hear from you! In fact, we are known to give out discount coupons to those who provide us with information on their experiences with our products. Email us at info@mimopencilcaseshop.com.